Refund and Returns Policy

Refund and Returns Policy

Last Updated: 07 October 2026

At MapOut24 / SUNYASH MULTI TRADING PRIVATE LIMITED, we are committed to supplying quality OBD cables, connectors, diagnostic tools and automotive accessories. We carefully inspect products before dispatch. If you receive a defective, damaged, incorrect or incomplete product, we will make reasonable efforts to resolve the issue through repair, replacement or refund, as applicable.

1. Return Eligibility

A return request may be accepted in the following situations:

  • The product received is defective due to a manufacturing defect.
  • The wrong product was supplied by us.
  • The product was damaged during transportation.
  • Required parts or accessories are missing from the package.
  • The product received is substantially different from the product ordered or described on our website.

Customers must report the issue within 7 days from the date of delivery, unless a different return/warranty period is specifically mentioned on the individual product page.

Products returned without prior approval may not be accepted.

2. Products Not Eligible for Return

A return or refund may not be accepted where the product has been:

  • Used incorrectly or for an unintended purpose.
  • Improperly installed or connected.
  • Damaged due to incorrect electrical polarity or wiring.
  • Damaged due to short circuit, over-voltage or electrical surge.
  • Cut, soldered, modified or altered.
  • Physically damaged by the customer.
  • Damaged by water, liquid or moisture.
  • Damaged due to misuse, negligence or accident.
  • Used with incompatible vehicles, scanners or equipment.
  • Damaged due to an external vehicle, ECU, scanner or electrical system.
  • Returned without the required accessories or components.
  • Returned after the applicable return/warranty period.

For OBD cables and automotive diagnostic products, customers are responsible for checking product compatibility before purchase.

3. How to Request a Return

To request a return, contact us at 9503009988 with:

  • Order number/invoice number
  • Customer name
  • Product name/model number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable
  • Video showing the problem, if requested by our technical team

Our support/technical team may ask for additional information or perform troubleshooting before approving a return.

Please do not send the product back before receiving return instructions from us.

4. Inspection and Approval

After receiving your complaint, our technical team will review the information provided.

Where necessary, we may request the product to be returned for physical inspection.

Once the product is received, it will be inspected to determine whether the reported issue is covered under our return or warranty policy.

If the issue is confirmed, we may provide:

  • Replacement of the product;
  • Repair of the product, where possible; or
  • Refund, if replacement or repair is not possible.

The final resolution will depend on the nature of the issue and the results of our inspection.

5. Refund Policy

A refund may be provided when:

  • A verified defective product cannot be repaired or replaced.
  • The wrong product was supplied and a replacement is not available.
  • The product was damaged during shipping and replacement is not possible.
  • The ordered product is unavailable and an acceptable replacement cannot be provided.
  • A refund is otherwise approved by SUNYASH MULTI TRADING PRIVATE LIMITED.

Approved refunds will generally be made to the original payment method used for the order.

The time required for the refund to appear in your account depends on the payment gateway, bank or financial institution.

6. Refund Amount

For an approved refund caused by an error on our part, such as a verified defective product, wrong product or shipping damage, the eligible product amount will be refunded.

Shipping charges may also be refunded where the issue is confirmed to be caused by our fulfillment error.

For customer-initiated returns that are not caused by a product defect or our error, return shipping costs may be borne by the customer and original shipping charges may not be refundable.

7. Replacement / Exchange

We may replace a product when the product is confirmed to be defective, damaged or incorrectly supplied.

Replacement is subject to product availability.

If the same product is unavailable, we may offer:

  1. An alternative product, subject to customer approval; or
  2. A refund of the eligible amount.

Replacement products will normally be shipped after the returned product has been received and verified, unless otherwise agreed by our support team.

8. Return Shipping Charges

Defective or Incorrect Product

If the product is confirmed to be defective due to a manufacturing issue or the wrong product was supplied by us, we may arrange or reimburse reasonable return shipping costs as applicable.

Customer-Initiated Return

If the return is requested because the customer:

  • Ordered the wrong product;
  • Selected the wrong variant;
  • No longer requires the product; or
  • Changed their mind,

the customer may be responsible for the return shipping charges.

Such returns are subject to our approval and product eligibility.

9. Product Compatibility

Our products include OBD cables, connectors, scanners and diagnostic accessories for different vehicles and diagnostic equipment.

Before placing an order, customers should verify:

  • Vehicle make and model
  • Vehicle year
  • Vehicle standard/version
  • Connector type and pin configuration
  • Scanner/diagnostic tool compatibility
  • Product description and compatibility information

If you are unsure about compatibility, please contact us before placing your order.

If the correct product was supplied according to the order placed but the customer selected an incompatible product, the return may be treated as a customer-initiated return and may not qualify for a free replacement.

10. Damaged or Tampered Package

Customers should inspect the package when it is delivered.

If the package appears severely damaged, opened or tampered with, customers should preferably refuse delivery and immediately contact us at 9503009988.

If the package has been accepted, please take photographs/videos of the package and product and contact us as soon as possible.

Shipping damage claims may require photographs, videos and packaging information for verification.

11. Order Cancellation

Orders may be cancelled before dispatch by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible.

If a payment gateway or transaction fee has already been charged and is non-refundable, the applicable amount may be deducted from the refund where permitted.

12. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned to us because of:

  • Incorrect or incomplete address;
  • Incorrect PIN code;
  • Customer unavailable at the delivery address;
  • Repeated failed delivery attempts; or
  • Customer refusal without a valid product-related reason,

additional shipping charges may apply for re-shipment.

13. Warranty

Where a product-specific warranty is mentioned on the product page, that warranty period will apply.

Where no specific warranty period is mentioned, the product may carry a minimum 7-day warranty against manufacturing defects, subject to the applicable product terms.

Warranty does not cover damage caused by improper installation, incorrect wiring, electrical polarity, short circuit, over-voltage, physical damage, modification, soldering, misuse, accident, water damage or use with incompatible equipment.

14. Return Packaging

Products approved for return should be packed securely to prevent damage during transportation.

Where applicable, the returned package should include:

  • Product
  • Original accessories
  • Components supplied with the product
  • Invoice/packing slip or order details
  • Original packaging, where available

Customers should not write directly on the original product packaging. The return shipping label or required information should be placed on the outer shipping package.

15. Inspection of Returned Products

All returned products are subject to inspection.

If our inspection confirms a manufacturing defect or another eligible return reason, the applicable replacement, repair or refund will be processed.

If the product is found to be working correctly, incompatible due to incorrect customer selection, physically damaged, modified or improperly installed, the return or refund request may be rejected.

16. Refund Processing Time

Once a refund has been approved, we will initiate the refund through the applicable payment method.

The time taken for the amount to reflect in the customer’s account depends on the payment gateway, bank or financial institution and is outside our direct control.

If a refund has been confirmed by us but has not appeared in your account after the applicable processing period, please contact us.

17. Contact Us

For questions regarding returns, replacements or refunds, please contact:

SUNYASH MULTI TRADING PRIVATE LIMITED
Customer Care: 9503009988

Please keep your order number/invoice number available when contacting us so that we can assist you quickly.

18. Policy Changes

SUNYASH MULTI TRADING PRIVATE LIMITED reserves the right to modify this Refund and Returns Policy from time to time.

The latest version published on our website will apply to orders placed after the effective date of the updated policy.

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